Consultant, Test Management
Let's be part of something together
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London, United Kingdom, N2 8AWEmployeeCompetitive
Apply Overview
About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
Department OverviewAs Consultant, Quality Assurance Engineering you will be accountable for our testing environments both physical and virtual, including the onsite test lab in East Finchley and offshore labs in India. You will have creative autonomy to deliver seamless deployment of new technology, ensuring production restaurants mimic testing environments as closely as possible. You will drive automation, collaborate across teams to reduce defect leakage and incidents, and champion quality improvements throughout the restaurant estate. You will also manage and develop a Tech Business Analyst, ensuring alignment between technical quality and business requirements. A key part of your role is to manage the relationship and performance of our testing partners, ensuring high standards and continuous improvement.
Team & Customers
You will work as part of the Deployment & Testing team within the wider Technology team for the UK&I and Global business. Customers include franchisees, restaurant teams, global technology colleagues and supplier partners
DutiesTesting Environment Management:
Accountable for on-site and offshore test labs, ensuring alignment with production environments.
Responsible for lab setup, configuration, hardware procurement, and software versioning.
Automation Leadership:
Drive adoption and continuous improvement of test automation frameworks and tools.
Set and monitor automation targets, reporting progress and impact on defect detection rates and deployment speed.
Champion automation best practices, mentoring team members and stakeholders.
Defect Leakage & Incident Reduction:
Collaborate with DevOps, Deployment, Restaurant Operations, and the Software Management pillar to identify and address defect leakage.
Lead defect triage sessions with cross-functional teams, ensuring rapid resolution and knowledge sharing.
Develop dashboards tracking defect leakage, incident rates, and issue resolution times across restaurant deployments.
Analyse incident trends, proactively address systemic issues, and drive down overall incident rates.
Implement post-deployment reviews and retrospectives to capture lessons learned and drive improvements.
Cross-Team Collaboration:
Align UK Test function to Global testing strategy, sharing best practices and resources.
Establish feedback loops with restaurant teams and franchisees to capture real-world issues and inform continuous improvement.
Facilitate workshops and training for stakeholders, building quality awareness and empowering proactive issue identification.
Continuous Improvement & Metrics:
Define and track KPIs related to automation coverage, defect leakage, and incident reduction.
Benchmark against industry standards and internal targets, regularly reviewing progress and adjusting plans.
Seek opportunities for continual improvement, leveraging external best practices.
Stakeholder Engagement:
Lead and attend multi-functional team meetings, contributing to strategic planning and quality initiatives.
Represent Quality Assurance in forums, ensuring quality and automation are embedded in all technology initiatives.
Managed Test Service & Partner Management:
Lead the Managed test service and oversee execution and compliance of the Managed Service Testing contract.
Manage the relationship and performance of testing partner, ensuring delivery to agreed standards and driving continuous improvement.
Team Leadership:
Manage, coach, and develop the Tech Business Analyst & R2CB talent, fostering collaboration between technical and business analysis functions.
Ensure the Tech Business Analyst is integrated into quality and deployment processes, supporting requirements gathering, process improvement, and stakeholder communication.
Qualifications- Proven success in leading and coaching teams, including both QA and Business Analyst roles.
- Previous test or QA experience, especially around environment management, configuration, and automation.
- Experience setting up pilot programs using test environments.
- Strong communication, organisational, and dependency management skills.
- Project management experience (Agile or Waterfall).
- Advanced proficiency in Jira and Confluence, including the use of testing add-ons such as Zephyr Scale for test management, reporting, and traceability.
- Comfort working in a fast-paced, changing environment.
- Experience identifying and using external best practices for deployment solutions.
- Excellent problem-solving skills and curiosity to explore new ways of working.
- Leadership behaviours and a desire to develop self and others.
- Ability to think outside the box to support frequent and smooth deployments.
- Strong presence and ability to influence at senior levels.
- Experience collaborating with Business Analysts to translate business requirements into technical solutions and quality improvements.
- Experience managing relationships and performance of external testing partner
At McDonald's, we are People from all Walks of Life...
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Benefits
perksHybrid Working
Enjoy the flexibility of hybrid working with 3 days in the office and 2 days remote.wellnessPrivate Medical Care
Corporate employees receive private medical care, either immediately or following 6 months service depending on your role.perksHoliday Allowance
Full-time office employees receive 28 days paid holiday annually, plus 2 months sabbatical per every 10 years’ service.wellnessWellness Benefits
Your wellbeing matters. Enjoy access to wellbeing resources, mental health support, and initiatives designed to help you feel your best – in and out of work.perksPension & Life Assurance
Access our stakeholder pension scheme alongside Life Assurance cover if you contribute a minimum of 3%.perksCareer Growth
We highly value talent and believe in helping our people grow. We support career progression through mentorship, training and leadership development opportunities.wellnessValues Heroes
We live by our values and we reward those who demonstrate their commitment to them.perksPerformance Reviews & Bonus
Your performance will be reviewed formally every 6 months and pay is reviewed annually based on performance. There is also potential to receive an annual bonus each year.perksMeals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.recognitionLength of service
Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.perksPay & Perks
Receive competitive pay and a range of exclusive perks, including employee discounts and an on-site gym at our Head Office.perksEmployee Discounts
Benefit from our generous employee discount scheme, covering a range of retailers and services across the UK.perksSummer Fridays
Summer Fridays allow our Corporate Careers teams to finish early, every Friday, during the summer months.Consultant, Test Management
- Location:
- London, United Kingdom, N2 8AW
- Contract Type:
- Employee
- Pay:
- Competitive
Frequently Asked Questions
What can I expect from the recruitment process?
The recruitment process differs for each role. If we think you’re a good fit, we’ll invite you to a competency based interview and then onto a second interview usually with an associated task to complete or present.
What are the pay rates at McDonald’s?
Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Does McDonald's offer flexible working?
Enjoy the flexibility of our hybrid working model with 3 days in the office to foster collaborative team environment and 2 days remote to support work/ life balance.
What documents should I provide as proof of eligibility to work?
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. You’ll need to provide acceptable original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
How do I apply for a vacancy at McDonald’s head office?
Either click on the 'Job search' page or the ‘Job search’ button on the page of the vacancy you’re interested in. Then select the role that suits you, and complete an online application form.
How much holiday am I entitled to?
All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.
What do I wear in the office?
At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
I have a disability, what support can I get with my McDonald's job application?
During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
I want my pronouns to be known if I get this role, is this possible?
Yes. When you work in Head Office, you’ll receive a company email address and will easily be able to include your desired pronouns in the signature.
Can I get individual feedback on my application or interview?
Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
Are there any wellbeing services I can access?
Yes! McDonald’s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
Is there opportunity for progression at McDonald’s?
Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started their career in restaurants. At McDonald’s, there are no limits to how far or fast you can progress.
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